1. Acceptance
By accessing, browsing, submitting an enquiry, requesting a quotation, communicating with the Company, making a payment or using any part of this Website, you acknowledge and accept this Disclaimer together with the Company's applicable Terms and Conditions, Privacy Policy, Refund and Cancellation Policy, quotation, proposal, invoice, statement of work and service agreement.
For paid services, the final written quotation, invoice, proposal, statement of work or agreement accepted by the Company shall determine the scope of services. Website content, advertisements, demonstrations and informal communications shall not expand or modify the Company's written obligations.
2. General Information
All content available on this Website, including service descriptions, packages, pricing, illustrations, designs, articles, portfolio items, demonstrations, projections, recommendations and promotional material, is provided for general informational and commercial purposes.
The Company may change, correct, update, replace, restrict or remove Website content at any time without prior notice. The Company does not warrant that all Website information will remain complete, current, accurate or suitable for every purpose.
Use of and reliance upon Website information is entirely at the user's own discretion and risk.
3. No Guarantee of Results
The Company provides website design, development, user-experience, digital strategy, automation, hosting assistance, search-engine optimisation foundations and related technology services.
The Company does not guarantee any particular level of sales, revenue, profit, enquiries, qualified leads, conversions, traffic, search-engine rankings, customer acquisition, business growth, market recognition, return on investment or commercial success.
Business results depend upon numerous factors outside the Company's control, including the client's product, pricing, reputation, competition, market demand, marketing activity, sales process, customer service and business decisions.
Payment is made for the agreed professional services and deliverables, not for a guaranteed commercial outcome.
4. SEO, Analytics and Lead Disclaimer
SEO work, metadata, technical optimisation, structured data, indexing assistance and performance improvements do not guarantee ranking, traffic or indexing by Google or any other search engine.
Search-engine algorithms, platform policies, competitor activity and ranking systems are controlled by independent third parties and may change without notice.
Analytics figures, conversion reports, traffic data and attribution information may be estimated, sampled, modelled, delayed or affected by third-party systems.
Enquiry forms, WhatsApp buttons, chat systems and calls-to-action are intended to facilitate contact. The Company does not guarantee the number, authenticity, quality or conversion probability of enquiries generated through them.
5. Quotations, Pricing and Offers
Prices, packages, services, timelines, complimentary features and promotional offers shown on the Website are indicative unless confirmed in an authorised written quotation or invoice.
GST, domain charges, hosting charges, premium licences, payment-gateway charges, APIs, external subscriptions and third-party costs are additional unless expressly included in writing.
The Company may correct typographical, pricing, calculation or description errors. No order shall be binding until accepted by the Company and the required payment has been received.
No statement made by a salesperson, referral partner, BPO, affiliate, contractor, chatbot or other third party shall bind the Company unless confirmed through an authorised written Company communication.
6. Scope, Designs and Approvals
The Company's responsibility is limited strictly to the deliverables and services included in the accepted written scope.
Design, colours, typography, layouts, animations and creative direction involve subjective preferences. Subjective dissatisfaction shall not constitute defective service where the deliverable substantially conforms to the agreed scope.
Revisions are limited to the number and nature included in the applicable package or agreement. Additional pages, features, integrations, redesigns, modifications or revisions may be charged separately.
A deliverable shall be considered accepted when it is approved, published, used, launched or otherwise accepted in accordance with the applicable quotation or agreement.
7. Client Responsibilities
The client is responsible for providing complete information, content, approvals, feedback, credentials and payments within the required time.
Any delivery date is dependent upon timely client cooperation. Delays caused by missing content, delayed approvals, change requests, inaccessible accounts, payment delays or other client-side dependencies shall automatically extend the project schedule.
The Company shall not be responsible for consequences arising from incorrect, incomplete, outdated or delayed information supplied by the client.
8. Client Content and Compliance
The client remains solely responsible for all text, images, videos, logos, trademarks, prices, offers, claims, testimonials, certificates, contact details and other material supplied or approved for publication.
The client represents that it possesses all necessary ownership rights, licences, permissions and regulatory approvals for such material.
The Company may rely upon client-supplied information without independently verifying its accuracy, legality, ownership or regulatory compliance.
Clients operating in healthcare, finance, education, real estate, insurance, pharmaceuticals, food, legal services or another regulated industry remain responsible for their own licences, disclosures, advertising standards and industry-specific obligations.
9. Third-Party Platforms and Services
Company services may depend upon third-party platforms and providers, including domain registrars, hosting companies, cloud providers, payment gateways, banks, WhatsApp, Meta, Google, analytics systems, email providers, APIs, plugins, software libraries, fonts, maps, artificial-intelligence systems and security services.
The Company does not control such providers and shall not be responsible for their downtime, service failure, security incidents, price changes, policy changes, account restrictions, suspensions, bans, data loss, discontinued features, compatibility issues or technical limitations.
Third-party services remain subject to their own terms, pricing, licences and policies.
10. Website Availability, Security and Performance
The Website, its content and related functionality are provided on an "as-is" and "as-available" basis.
The Company does not guarantee that the Website or any delivered website will always be uninterrupted, error-free, virus-free, completely secure or compatible with every browser, device, operating system, network or future software version.
No particular loading speed, uptime percentage, PageSpeed score, Lighthouse score, Core Web Vitals result or other performance score is guaranteed unless expressly stated in a written service-level agreement.
The Company shall not be responsible for cyberattacks, malware, credential theft, unauthorised access, internet failures, telecommunications failures, hosting incidents or vulnerabilities outside its reasonable control.
11. AI, Chatbots and Automation
Chatbots, automated assistants, artificial-intelligence tools and automated responses may occasionally provide incomplete, inaccurate or unsuitable information.
Such systems are communication-support tools and shall not independently create quotations, guarantees, contracts or binding commitments on behalf of the Company.
The client is responsible for reviewing important business, pricing, appointment, medical, financial, legal or contractual information before relying upon or publishing an automated response.
12. Domains, Hosting, Email and Maintenance
Domain registration, hosting, email, SSL certificates, subscriptions, licences and renewals are included only where expressly stated in writing.
The Company shall not be responsible for expiry, suspension or loss resulting from unpaid renewals, inaccurate information, registrar action, hosting-provider action, client interference or circumstances outside the Company's control.
Development fees do not include indefinite maintenance, upgrades, content changes, repairs or technical support unless expressly included.
The Company shall not be responsible for defects, downtime, security issues or data loss arising after the client or another party modifies the code, hosting, DNS, database, plugins, credentials, content or configuration.
Backups and restoration services are provided only where specifically included. Clients should retain copies of all important content, credentials and business data.
13. Intellectual Property
All Website content, designs, text, branding, layouts, graphics, software, reusable code, frameworks, components, processes, methods and proprietary materials are owned by or licensed to the Company.
No Website material may be copied, reproduced, modified, republished, scraped, reverse-engineered, transmitted, distributed, resold or commercially exploited without prior written permission.
The Company's pre-existing frameworks, reusable components, internal tools, development methods and know-how shall remain the Company's property.
Ownership or licensing rights in client-specific deliverables shall pass only as expressly stated in the applicable written agreement and only after full payment of all outstanding amounts.
Third-party and open-source materials remain subject to their respective licences.
14. External Links and Submissions
Links to external websites or services are provided solely for convenience. Their inclusion does not constitute endorsement, control or responsibility by the Company.
The Company shall not be responsible for third-party content, products, privacy practices, security, availability or transactions.
Commercial concepts, suggestions, proposals, designs, ideas or materials voluntarily submitted outside an executed confidentiality agreement shall not create any confidentiality, ownership, payment or compensation obligation upon the Company. Personal information shall be handled in accordance with the Company's Privacy Policy.
15. Payments, Refunds and Suspension
A payment shall be considered completed only after cleared funds or successful payment confirmation are received by the Company.
The Company shall not be responsible for failed, delayed, duplicated or reversed transactions caused by banks, UPI systems, card networks or payment gateways.
Refunds, cancellations and service credits shall be governed exclusively by the applicable Refund and Cancellation Policy and accepted written agreement.
The Company may suspend development, delivery, access, support, transfer or maintenance where payment is overdue, information is withheld, security is threatened, unlawful use is suspected or the client materially breaches the applicable agreement.
16. Indemnification
To the fullest extent permitted by applicable law, the user or client agrees to indemnify, defend and hold harmless OCTALQ Private Limited, its directors, employees, contractors, representatives and authorised partners from claims, proceedings, losses, liabilities, damages, penalties, costs and reasonable legal expenses arising from:
the user's misuse of the Website or services; client-supplied content or instructions; intellectual-property infringement relating to client materials; unlawful or misleading client claims; regulatory non-compliance by the client; unauthorised modification of deliverables; disclosure of credentials; or breach of any applicable Company policy or agreement.
This obligation shall continue after completion, suspension or termination of the applicable engagement.
17. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Company disclaims all representations and warranties, whether express, implied or statutory, concerning accuracy, availability, merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free performance or achievement of a specific result.
No oral statement, advertisement, portfolio example, demonstration, testimonial, estimate or informal communication shall create a warranty not expressly included in an authorised written agreement.
18. Limitation of Liability
To the maximum extent permitted by applicable law, the Company, its directors, employees, contractors, representatives and authorised partners shall not be liable for any indirect, incidental, special, exemplary, punitive or consequential loss.
This exclusion includes loss of profits, revenue, data, customers, goodwill, business opportunity, anticipated savings, website traffic, search visibility, business interruption or reputation.
The Company shall not be liable for losses caused by client actions, third-party services, cyber incidents, external platform changes, unauthorised modifications, delayed client cooperation, incorrect client information or events outside the Company's reasonable control.
Where liability cannot be excluded, the Company's total aggregate liability arising from a specific affected service shall not exceed the professional service fees actually received by the Company for that specific affected service, excluding GST, taxes, payment-processing fees and third-party expenses.
19. Force Majeure
The Company shall not be responsible for delay, interruption or non-performance caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbance, government action, judicial orders, labour disruption, power failure, internet outage, telecommunications failure, cyberattack, cloud-provider failure, domain-registry failure or third-party infrastructure failure.
Affected delivery dates shall be extended for a reasonable corresponding period.
20. Modification and Access
The Company may modify, update, restrict, suspend or discontinue any part of its Website, content, features or services for commercial, technical, security or legal reasons.
The Company may restrict Website access where misuse, unlawful activity, fraud, security threats, unauthorised scraping, impersonation, abusive conduct or infringement is reasonably suspected.
Changes to this Disclaimer shall apply from the date of publication. Existing paid engagements shall continue to be governed by their applicable written agreements.
21. Governing Law and Jurisdiction
This Disclaimer shall be governed by the laws of India.
Subject to any dispute-resolution provision contained in an applicable written agreement, disputes relating to this Website or the Company's services shall be subject to the exclusive jurisdiction of the competent courts at Visakhapatnam, Andhra Pradesh, India, to the fullest extent permitted by applicable law.
22. Severability and No Waiver
If any provision of this Disclaimer is found invalid or unenforceable, it shall be interpreted or reduced only to the minimum extent necessary, and the remaining provisions shall continue in full force.
Failure or delay by the Company in enforcing any right shall not constitute a waiver of that right.
23. Final Acknowledgement
By accessing the Website, submitting an enquiry, accepting a quotation, approving work, making payment or using any Company service, the user or client confirms acceptance of this Disclaimer.
The Company's responsibility is limited solely to the express obligations contained in the applicable authorised written agreement. No additional obligation, warranty, guarantee or liability shall arise through Website content, demonstrations, advertisements, informal conversations or third-party representations.