1. Acknowledgement and Consent
By accessing the Website, communicating with OCTALQ, submitting information, requesting a consultation, making a payment, purchasing or using a Service, entering into an agreement, or otherwise interacting with the Company, you acknowledge that you have read and understood this Policy.
Where applicable law requires consent, OCTALQ will seek consent through an appropriate affirmative action, such as a form submission, checkbox, electronic acceptance, written instruction, email confirmation, recorded confirmation or contractual authorisation.
Your mere access to publicly available pages will not, by itself, be treated as consent for an unrelated use where separate consent is legally required.
2. Definitions
"Client" means any individual, business, company, organisation, professional, representative or other person that requests, purchases or uses a Service.
"Personal Data" means information relating to an identified or identifiable individual and includes personal information, sensitive personal data or information, and similar categories recognised under applicable law.
"Processing" includes collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, alignment, combination, indexing, analysis, sharing, disclosure, transmission, restriction, erasure or destruction of Personal Data.
"Services" includes OCTALQ's present and future services, including website strategy, UI/UX design, website development, hosting, domain assistance, maintenance, redesign, SEO foundations, analytics integration, payment integration, chatbots, WhatsApp lead systems, smart bots, automation, content services, digital marketing, consulting, support and related technology services.
"Website" means the OCTALQ website and every related digital property that links to this Policy.
3. OCTALQ's Role
When OCTALQ determines why and how Personal Data collected directly through its Website, sales process, recruitment process, administration or business operations will be used, OCTALQ acts as the Data Fiduciary, controller or equivalent responsible entity under applicable law.
When OCTALQ processes Personal Data solely on behalf of a Client while building, hosting, maintaining or supporting a Client-controlled website or system, OCTALQ may act as a Data Processor, service provider or equivalent processing entity. In such cases, the Client generally remains responsible for determining the purpose and lawful basis of processing.
Third-party platforms, such as payment gateways, WhatsApp, social-media platforms, hosting providers and analytics providers, may independently determine certain processing activities and may therefore operate under their own privacy policies.
4. Information OCTALQ May Collect
4.1 Identity and contact information: OCTALQ may collect names, business names, company names, job titles, professional roles, postal addresses, cities, states, countries, email addresses, telephone numbers, WhatsApp numbers, social-media details, signatures and preferred methods of communication.
4.2 Enquiry and business information: We may collect information concerning your business, industry, website, services, customers, business objectives, project requirements, budget range, preferred package, expected timeline, current digital presence, referral source, campaign source, source page, UTM parameters, lead reference and consultation requirements.
4.3 Project and service information: We may collect project descriptions, specifications, briefs, instructions, approvals, comments, revisions, brand guidelines, trademarks, logos, photographs, videos, documents, website content, product information, employee or team information, customer-facing material, testimonials and other information supplied for a project.
4.4 Account, platform and access information: Where necessary for providing Services, we may receive usernames, temporary passwords, account identifiers, API keys, access tokens, domain details, hosting details, control-panel information, content-management-system access, email configuration information, analytics identifiers, search-console access, code-repository access and integration credentials.
Such information should be supplied only where necessary and only by a person authorised to provide access.
4.5 Payment and transaction information: We may collect billing names, billing addresses, GST information, tax identifiers where legally required, invoice details, order details, payment status, transaction references, refund or dispute records and accounting information.
Full card, UPI, banking or payment-instrument details may be collected directly by an authorised third-party payment service provider. OCTALQ ordinarily retains only the payment status, transaction reference and information necessary for invoicing, accounting, fraud prevention and legal compliance.
4.6 Communication information: We may retain enquiry-form submissions, emails, WhatsApp messages, chatbot conversations, smart-bot interactions, support requests, meeting notes, call notes and other correspondence.
Telephone or online calls may be monitored or recorded for verification, quality assurance, training, security, dispute prevention and evidentiary purposes where permitted by law and after providing any notice required by applicable law.
4.7 Technical and usage information: When you access the Website, we or our authorised providers may automatically receive IP addresses, device identifiers, browser type, operating system, language, approximate location, referring pages, pages viewed, session information, timestamps, click activity, scrolling behaviour, form interactions, error records, security logs, diagnostic information and cookie or similar identifiers.
4.8 Marketing information: We may process campaign source information, enquiry history, service interests, communication preferences, advertisement interactions, email engagement, website engagement, renewal interests and responses to marketing communications.
4.9 Recruitment information: When you apply for employment, freelance work, an internship, partnership or vendor engagement, we may collect your resume, qualifications, experience, portfolio, compensation expectations, identification information, references, interview notes and background-verification information where permitted.
4.10 Information from third parties and public sources: OCTALQ may receive business contact information from Clients, referrals, channel partners, collaborators, events, professional networks, public business directories, publicly accessible websites, social-media profiles, lead-generation providers, verification providers and other lawful sources.
Such information may be used for verification, fraud prevention, relationship management, relevant business communication and lawful business-to-business outreach.
4.11 Sensitive information: OCTALQ does not generally request health records, patient records, biometric information, sexual-orientation information or other highly sensitive personal information through ordinary enquiry forms.
Clients must not upload or send patient records, medical histories, biometric records, government-identification documents, payment credentials or other regulated information through a general contact form unless OCTALQ has expressly agreed in writing to receive and process that information.
OCTALQ may remove, isolate, return or securely delete unnecessarily submitted sensitive information and may suspend the related activity without liability where reasonably necessary to protect the Company, affected individuals or its systems.
5. Information About Other People
When you provide Personal Data relating to another person, including an employee, customer, patient, representative, director, vendor, testimonial provider or website visitor, you represent and warrant that you are authorised to provide the information; the collection and disclosure are lawful; all necessary notices and consents have been provided or obtained; the information is accurate and relevant to the requested Service; and OCTALQ may process the information for the purposes communicated by you and described in this Policy.
OCTALQ may rely on these representations without independently investigating your authority unless the Company has reason to believe otherwise.
Responsibility and indemnity concerning unlawfully supplied third-party data will also be governed by the applicable proposal, contract, Terms and Conditions or Data Processing Agreement.
6. How OCTALQ May Use Information
OCTALQ may process Personal Data for the following purposes:
6.1 Enquiries and consultations: To receive, verify, classify and respond to enquiries; understand business requirements; recommend an appropriate solution; schedule calls; and communicate through telephone, email, SMS, WhatsApp or another requested channel.
6.2 Proposals and pre-contract activities: To prepare quotations, proposals, recommendations, demonstrations, project plans, package comparisons, statements of work and other information requested before entering into a contract.
6.3 Service delivery: To onboard Clients, plan projects, design and develop websites, configure systems, obtain approvals, process revisions, provide hosting or maintenance, perform integrations, resolve technical issues and deliver contracted Services.
6.4 Account and access administration: To authenticate users, manage access, record instructions, configure client systems, maintain audit trails and prevent unauthorised access or misuse.
6.5 Payment, accounting and tax administration: To process orders and payments, issue invoices, collect outstanding amounts, maintain financial records, calculate taxes, comply with GST and accounting requirements and respond to payment-related enquiries.
6.6 Client and customer support: To provide support, troubleshooting, maintenance, renewals, upgrades, security communication and service-related assistance.
6.7 Quality assurance and internal administration: To review service quality, train authorised personnel, improve internal processes, allocate work, monitor performance, maintain business records and manage vendor or workforce relationships.
6.8 Website operation and improvement: To administer, test, optimise, personalise, monitor and improve the Website, its forms, navigation, performance, design, security, content and enquiry experience.
6.9 Analytics and research: To analyse traffic, campaign effectiveness, conversion patterns, user behaviour, service demand, market trends and business performance.
6.10 Marketing and business development: Where permitted by law, to communicate about OCTALQ's website services, maintenance plans, renewals, upgrades, related solutions, future services, content, events, offers and business opportunities.
6.11 Security and fraud prevention: To detect and prevent spam, fraud, impersonation, abuse, unauthorised access, cyberattacks, malicious activity, payment misuse, intellectual-property infringement and violations of OCTALQ's contracts or policies.
6.12 Legal compliance and protection: To comply with applicable law, governmental requirements, lawful orders, tax obligations and regulatory obligations; establish or defend legal claims; collect debts; preserve evidence; enforce contracts; investigate misconduct; and protect OCTALQ, its Clients, personnel and the public.
6.13 Corporate transactions: To evaluate, negotiate or complete a merger, acquisition, investment, financing, restructuring, reorganisation, asset sale, business transfer, insolvency proceeding or similar transaction.
6.14 Other notified purposes: To process information for another compatible or related purpose communicated at or before collection, or for another purpose for which legally valid consent or authorisation is obtained.
7. Lawful Grounds for Processing
Depending on the circumstances and the law applicable to a particular processing activity, OCTALQ may rely on your consent; information voluntarily provided for a stated purpose; steps taken at your request before entering into a contract; performance, administration or enforcement of a contract; compliance with a legal obligation; protection or enforcement of legal rights and claims; prevention of fraud, misuse or security incidents; legitimate uses or legitimate business interests where recognised by applicable law; and any other processing ground permitted under applicable law.
OCTALQ may maintain electronic or documentary records showing the notice provided, consent given, instructions received, contract accepted or other lawful ground relied upon.
8. Withdrawal of Consent
Where processing is based on consent, you may withdraw that consent through the contact method provided in this Policy, subject to identity verification and applicable law.
Withdrawal will not affect processing lawfully undertaken before withdrawal; will not invalidate completed transactions, instructions, approvals or deliverables; does not automatically cancel a contract, order or project; does not remove payment, tax, confidentiality, intellectual-property or other contractual obligations; does not create a refund, compensation or cancellation entitlement; does not require OCTALQ to erase information that must be retained for legal compliance, security, accounting, fraud prevention or legal claims; and may prevent OCTALQ from continuing a Service where the relevant information is reasonably necessary to provide it.
OCTALQ may suspend, limit or discontinue the affected Service when consent or necessary information is not provided or is withdrawn.
9. Communications and Marketing
By submitting a business enquiry or requesting a Service, you authorise OCTALQ to communicate with you through the contact information provided for enquiry handling, consultation, proposal preparation, project administration, payment, support, security, renewal and related service purposes.
Where permitted by law or supported by an appropriate consent or other lawful ground, OCTALQ may also communicate relevant offers, service announcements, upgrades, educational content and future solutions through email, telephone, SMS, WhatsApp, social media or similar channels.
A marketing opt-out applies only to promotional communications. OCTALQ may continue sending non-promotional communications relating to an active enquiry, contract, payment, invoice, security issue, support request, legal requirement, policy change or other business relationship.
We may retain a minimal suppression record after an opt-out so that the preference can be honoured and the person is not unintentionally re-added to a promotional list.
10. Cookies and Similar Technologies
OCTALQ and authorised providers may use cookies, pixels, local storage, scripts, tags and similar technologies for website operation and security; fraud and spam prevention; session management; preference storage; performance and error monitoring; traffic and conversion analytics; campaign measurement; content improvement; and advertising or remarketing where configured and legally permitted.
Necessary technologies may operate because they are required for website functionality, security or service delivery. Optional analytics or advertising technologies will be managed through consent or preference controls where legally required.
Disabling cookies may reduce Website functionality, interfere with forms, affect protected areas or prevent certain features from operating correctly. OCTALQ is not responsible for reduced functionality caused by a user's device, browser or privacy settings.
The Website may not respond to every browser-based "Do Not Track" signal unless applicable law requires otherwise.
OCTALQ may add, remove or replace technology providers in the ordinary course of business without individual notice, provided the purposes remain materially consistent with this Policy and applicable law.
11. Artificial Intelligence and Automated Tools
OCTALQ may use artificial-intelligence systems, automation platforms and machine-assisted tools to support enquiry classification and lead routing; chatbot and smart-bot responses; project planning; content, design and code assistance; testing and quality assurance; security and spam detection; analytics and reporting; support operations; and internal productivity.
Information supplied to such tools will be limited where reasonably practicable and processed through providers selected by OCTALQ.
Automated outputs may contain errors and may be reviewed, corrected or supplemented by authorised personnel. OCTALQ does not rely on a solely automated decision with a legally significant effect where human review or a different procedure is required by applicable law.
Clients must not provide confidential patient data, regulated financial data, biometric information or similar sensitive information for use with an AI-enabled workflow unless the processing has been expressly approved in writing.
12. Disclosure and Sharing of Information
OCTALQ may disclose Personal Data to the following recipients where reasonably necessary for a purpose described in this Policy:
12.1 Personnel and affiliates: Directors, officers, employees, authorised representatives, affiliates and internal personnel with a business need to access the information.
12.2 Contractors and service providers: Designers, developers, consultants, freelancers, hosting providers, cloud providers, database providers, domain providers, email providers, communication providers, CRM providers, analytics providers, security providers, backup providers, payment processors, accounting providers, customer-support providers, marketing providers, AI providers and other vendors supporting OCTALQ's operations or Services.
12.3 Professional advisers: Lawyers, chartered accountants, company secretaries, auditors, insurers, bankers, consultants, investigators and other professional advisers.
12.4 Clients and authorised recipients: Clients, Client personnel or other recipients when disclosure is required to provide a Service, fulfil an instruction or deliver an agreed project.
12.5 Governmental and legal recipients: Courts, tribunals, regulators, tax authorities, police, cybersecurity agencies, government departments and other legally authorised recipients where disclosure is required or reasonably considered necessary under applicable law.
12.6 Rights, safety and enforcement recipients: Relevant persons where OCTALQ reasonably believes disclosure is necessary to prevent fraud, investigate abuse, protect systems, preserve evidence, enforce contracts, collect amounts due, protect intellectual property or safeguard a person's rights or safety.
12.7 Corporate-transaction recipients: Potential or completed investors, lenders, purchasers, acquirers, successors, partners and their advisers in connection with a financing, investment, reorganisation, merger, acquisition or sale.
12.8 User-directed recipients: Any person to whom you request, authorise or direct OCTALQ to provide the information.
OCTALQ may appoint, replace or add service providers without obtaining separate consent for every provider where the processing remains within the notified purposes and is otherwise lawful.
Some recipients may independently process information under their own terms and privacy policies. OCTALQ does not control independent processing undertaken by such third parties.
13. Payment Service Providers
Payments may be processed through an independent payment gateway, bank or payment-service provider.
The relevant provider may directly collect card, bank, UPI, wallet, authentication, device and fraud-prevention information under its own terms and privacy policy.
OCTALQ is not responsible for an independent payment provider's systems, authentication decisions, processing delays, outages, security practices or acts beyond OCTALQ's reasonable control, except to the extent liability cannot legally be excluded.
OCTALQ may retain payment confirmation, transaction references, invoices, order information and related records for accounting, tax, contract, dispute and fraud-prevention purposes.
14. Client Websites and Client-Controlled Data
OCTALQ builds and may host or maintain websites for Clients. Unless OCTALQ expressly determines the purposes of processing, the Client is responsible for the Personal Data collected through its website; its privacy notice and cookie notice; obtaining required consent or establishing another lawful ground; determining retention periods; sending marketing communications; managing databases and integrations; responding to privacy requests; complying with industry-specific requirements; and ensuring that its content, instructions and processing activities are lawful.
OCTALQ may process Client-controlled data only to deliver contracted Services, follow documented instructions, maintain systems, prevent misuse or comply with law.
A person seeking to exercise rights regarding information collected through a Client's website should ordinarily contact the relevant Client. OCTALQ may forward the request or assist the Client where contractually required.
This Policy does not replace the privacy policy that each Client must publish for its own website or business.
OCTALQ may refuse or suspend instructions that it reasonably believes are unlawful, insecure, technically harmful, outside the agreed scope or likely to expose OCTALQ to legal or regulatory risk.
15. International Processing and Transfers
OCTALQ, its personnel and its service providers may process or store information in India or another country in which an authorised provider operates.
Those countries may have different data-protection rules. OCTALQ may use contractual, technical, organisational or other appropriate safeguards where required.
Use of the Website or Services does not constitute a promise that all data will be stored exclusively in India. OCTALQ may select or change hosting locations and providers based on security, availability, performance, cost, legal requirements and operational needs.
International transfers will remain subject to any restriction imposed under applicable Indian law or other mandatorily applicable law.
16. Aggregated and De-Identified Information
OCTALQ may aggregate, anonymise or de-identify information so that it no longer reasonably identifies an individual.
Subject to applicable law, OCTALQ may use, analyse, combine, retain, disclose, license, publish or commercialise aggregated or de-identified information for analytics, benchmarking, research, service improvement, security, product development, business planning and other lawful purposes.
OCTALQ is not required to delete information that no longer constitutes Personal Data and cannot reasonably be linked back to an individual.
17. Retention of Information
OCTALQ may retain Personal Data for as long as reasonably necessary to respond to an enquiry or maintain a business relationship; prepare and preserve proposals and project records; provide, maintain or improve Services; fulfil contractual obligations; process payments and maintain accounts; comply with tax, accounting, corporate and regulatory requirements; establish, exercise or defend legal claims; resolve complaints or disputes; prevent fraud or security incidents; enforce contracts and collect amounts due; maintain consent, instruction and opt-out records; and comply with a lawful preservation request or litigation hold.
Retention periods may differ depending on the category of information, relationship, legal requirements, risk, security needs and operational purpose.
Information may remain temporarily in encrypted backups, logs, archives or disaster-recovery systems until the applicable deletion or rotation cycle is completed.
OCTALQ may preserve information beyond an ordinary retention period where a dispute, investigation, payment issue, security incident, legal claim, governmental request or potential proceeding exists.
18. Security Practices
OCTALQ uses reasonable administrative, organisational, technical and physical safeguards appropriate to the nature of its business and the information processed.
Measures may include access restrictions, authentication controls, encryption where appropriate, secure hosting, monitoring, backups, logging, malware protection, vendor controls, confidentiality obligations and incident-response procedures.
No website, communication method, database, cloud system or electronic transmission is completely secure. OCTALQ therefore does not guarantee absolute security, uninterrupted availability or complete protection against every malicious actor, zero-day vulnerability, external attack or event beyond its reasonable control.
Users and Clients are responsible for securing their devices and accounts; maintaining strong and confidential credentials; limiting access granted to personnel; ensuring that authorised representatives act securely; promptly reporting suspected compromise; and changing or revoking project credentials where appropriate after completion or personnel changes.
To the fullest extent permitted by law, OCTALQ is not responsible for a compromise caused by a Client's or user's device, systems, instructions, misconfiguration, insecure disclosure, weak credentials, unauthorised personnel, third-party platform or other matter outside OCTALQ's reasonable control.
19. Personal Data Breaches
Where OCTALQ becomes aware of a confirmed Personal Data breach affecting information for which it is responsible, OCTALQ may investigate, contain, mitigate and remediate the incident.
OCTALQ will notify affected persons, Clients, authorities or other recipients where and within the time required by applicable law.
The content, manner and timing of a notice may be limited or delayed where legally permitted, including when necessary to avoid compromising an investigation, security response or lawful government direction.
Clients and users must reasonably cooperate with OCTALQ in investigating and responding to security incidents connected with their systems, accounts, instructions or supplied information.
20. Privacy Rights
Depending on the applicable law and the circumstances, an individual may have rights to obtain information about Personal Data being processed; request correction, completion or updating; request erasure where retention is no longer necessary or legally justified; withdraw consent where consent is the processing ground; submit a privacy grievance; nominate another individual where applicable; and exercise any other non-waivable right provided by applicable law.
These rights are subject to legal conditions and exceptions and are not absolute.
For example, OCTALQ may retain or withhold information where reasonably necessary for legal compliance, tax and accounting records, fraud prevention, system security, legal claims, contractual enforcement, intellectual-property protection, confidential business information, privileged communication, Client obligations, the rights of another person or another legally permitted purpose.
A request for erasure does not require OCTALQ to delete lawfully retained invoices, contracts, approvals, project records, payment evidence, security logs, suppression records, legal correspondence or de-identified information.
21. Verification and Handling of Requests
Before acting on a privacy request, OCTALQ may require information reasonably necessary to verify the requester's identity; locate the relevant records; verify the requester's authority; prevent fraud or unauthorised disclosure; and understand the request.
An authorised representative must provide evidence of authority acceptable to OCTALQ.
OCTALQ may refuse, defer, narrow or otherwise limit a request where permitted by law, including where the request cannot be verified, relates to another person, would compromise security, seeks privileged or confidential material, is abusive, repetitive, excessive, fraudulent, manifestly unfounded or not legally required.
Responses may be redacted to protect other individuals, trade secrets, intellectual property, internal security information, legal privilege and confidential Client information.
OCTALQ may charge a legally permitted fee or recover reasonable costs where applicable law allows this for repetitive, excessive or unreasonable requests.
Requests will be addressed within the period required by applicable law. The requester must first use OCTALQ's internal grievance mechanism before approaching an external authority where applicable law requires such exhaustion.
22. Responsibilities of Users and Data Principals
Anyone providing information to OCTALQ or exercising a privacy right must comply with applicable law; provide authentic and accurate information; not impersonate another person; not conceal material information; not submit a false or frivolous complaint; not attempt to obtain another person's information; provide only information reasonably necessary for the relevant purpose; update materially inaccurate information; and cooperate with reasonable identity and authority verification.
OCTALQ may preserve evidence, suspend access, terminate communication, refuse a request and pursue remedies available under its contracts and applicable law where these responsibilities are violated.
23. Children
The Website and Services are intended primarily for businesses and adults capable of entering into legally binding arrangements.
A person submitting an enquiry, purchasing a Service or entering into a contract represents that they are at least eighteen years old and legally competent to do so.
OCTALQ does not knowingly seek to collect Personal Data directly from a child without legally required parental or guardian authorisation.
If OCTALQ reasonably determines that information was submitted by or concerning a child without appropriate authorisation, OCTALQ may restrict, suspend or delete the information and related account or enquiry.
OCTALQ does not knowingly conduct behavioural monitoring or targeted advertising directed specifically at children.
24. Public Content, Reviews and Testimonials
Information submitted through a public comment, public social-media post, review platform or other public area may be visible to others and should not be treated as confidential.
Where a Client or individual approves a testimonial, review, name, company name, photograph, logo, video or other endorsement for publication, OCTALQ may reproduce, display, format and distribute the approved material through its Website, proposals, portfolio, presentations and marketing channels in accordance with the relevant permission or agreement.
The person supplying the material is responsible for ensuring that they have the necessary authority and rights.
25. Third-Party Platforms and Links
The Website may link to or integrate with third-party websites, WhatsApp, social-media services, payment providers, maps, video platforms, scheduling services, analytics services, hosting services and other external tools.
OCTALQ does not control and is not responsible for the privacy, security, availability, content, terms or independent processing activities of a third-party service.
Use of a third-party service is subject to that provider's own policies and terms. Inclusion of a link or integration does not constitute a representation or guarantee concerning the provider's privacy practices.
26. Corporate Changes and Business Transfers
Personal Data may be disclosed or transferred as part of an actual or proposed investment, financing, merger, consolidation, restructuring, reorganisation, acquisition, sale of shares, sale of assets, transfer of business, succession, insolvency or similar corporate event.
The receiving party may continue processing information consistently with this Policy, any replacement policy and applicable law.
OCTALQ may disclose information to professional advisers and prospective transaction parties as reasonably necessary to evaluate or complete such a transaction.
27. Access from Other Countries
The Website may be technically accessible outside India. Such accessibility does not mean that OCTALQ actively offers Services in every country, targets every foreign jurisdiction, establishes a business presence there or voluntarily submits to every foreign legal regime.
Where a foreign privacy law mandatorily applies to particular processing, OCTALQ will recognise the relevant non-waivable requirements only to the extent that law is legally applicable.
Additional regional notices may be issued where OCTALQ begins actively offering a product or Service that requires them.
28. Amendments to This Policy
OCTALQ may revise this Policy from time to time to reflect changes in law, technology, security practices, vendors, Services, business structure or processing activities.
The revised Policy will become effective on the date stated at the beginning of the updated version unless another date is specified.
OCTALQ may provide additional notice of a material change through the Website, email, account notification, WhatsApp or another reasonable method where required by law.
Where a new processing purpose requires fresh consent under applicable law, OCTALQ will seek that consent. Continued use after an amendment constitutes acknowledgement of the revised notice but will not be treated as a waiver of non-waivable rights.
OCTALQ may publish translations for convenience. To the fullest extent permitted by law, the English version will control if there is an inconsistency.
29. Relationship With Other Agreements
This Policy should be read together with OCTALQ's Terms and Conditions, Refund and Cancellation Policy, Cookie Policy, Disclaimer, proposal, quotation, invoice, order form, service agreement, Data Processing Agreement and other applicable documents.
Where a signed Client agreement or specific privacy notice contains more specific terms concerning a particular processing activity, the more specific terms will govern that activity, subject to mandatory law.
The limitation-of-liability, indemnity, dispute-resolution, governing-law and enforcement provisions contained in the applicable Terms or Client agreement are incorporated into and apply to matters connected with this Policy to the fullest extent permitted by law.
30. Limitation of Responsibility
To the fullest extent permitted by applicable law, OCTALQ will not be responsible for indirect, incidental, special, consequential, exemplary or punitive losses, loss of profits, loss of opportunity, loss of goodwill or loss arising from a third-party platform or provider; a Client's unlawful or inaccurate instructions; information supplied without authority; a user's insecure device, account or credentials; unauthorised personnel acting for a Client; events beyond OCTALQ's reasonable control; or processing for which a Client or independent third party is responsible.
Nothing in this Policy excludes any liability that cannot lawfully be excluded.
31. Governing Law and Jurisdiction
This Policy and OCTALQ's processing activities are governed primarily by the laws of India.
Subject to mandatory statutory remedies and the jurisdiction of any legally competent regulatory authority, courts and tribunals having jurisdiction over OCTALQ's registered office in India will have exclusive jurisdiction over disputes relating to this Policy to the fullest extent permitted by law.
Contractual disputes will be governed by the dispute-resolution provisions in the relevant Terms, proposal or Client agreement.
32. Grievance Officer and Privacy Contact
Privacy enquiries, correction requests, consent withdrawals and grievances should be submitted to:
Grievance Officer: Yellapu Lohith
Company: OCTALQ Private Limited, operating as OCTALQ Technologies
Email: support@octalqtechnologies.in
Telephone: +91 9988552147
Address: [INSERT THE COMPLETE REGISTERED OFFICE ADDRESS], Navi Mumbai, Maharashtra, India
Subject line: Privacy Request or Privacy Grievance
The Company may request reasonable identity, relationship and authority verification before acting on a request.
The Company may replace the Grievance Officer or update the contact method by revising this section without sending individual notice.
33. Severability and No Waiver
If any provision of this Policy is found invalid, unlawful or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect.
A delay or failure by OCTALQ to exercise a right or protection under this Policy does not constitute a waiver of that right or protection.
Provisions that by their nature should continue after termination of a relationship, including retention, security, legal claims, liability, governing law and enforcement provisions, will survive.